contact info
SUMMARY
Professional Technician with 11+ years experience testing and configuring new/used PCs, troubleshooting, upgrading hardware and software. Demonstrated ability to diagnose, resolve and explain hardware, software and network issues to users. Able to assimilate new ideas and concepts quickly and communicate them to team members. Previous Sales Positions developed honest, ethical and persuasive communication abilities.
SOFT SKILLS
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Communicating with people at all levels.
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Personal Responsibility and Pride in
work.
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Ability to quantify, measure and track
processes for evaluation and improvement.
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Experience managing teams and P&L
responsibility.
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Soft Skill
Certifications: HD
2000 Certified Help Desk Professional, HD 2000 Certified Help Desk Mgr.
OS: Windows XP, 2000, NT 4.0, 3.51; Windows 95, 98, ME;
MSDOS 3 - 6.22, Linux
Software: MS Office, Outlook, MS Exchange, McAfee Antivirus, Ghost, Remedy, Vantive, C.A. Unicenter Service Desk Plus,
Highground Storage Resource Manager, Compaq Smart Start Utility, Norton
Utilities, W Quinn Storage Central, Quota Advisor, File Screen, St. Bernard Update Expert, PC Anywhere, Extra, Net
Meeting and other Apps.
Hardware: IBM ThinkPads and desktops, Compaq desktops, Compaq Proliant Servers,
Dell, Gateway, Lexmark & H.P. Laser & Inkjet Printers, Tape backup,
Cable, ISDN & DSL, Satellite - PC Communications, Secure-ID, SCSI, Routers,
Hubs, PC & Network hardware, Palm
Pilot, Blackberry, 802.11.
Hardware
Certifications MCP, MCSE (Win2000), Network +,
A+, Security +,
Linux +, TruSecure ICSA Certified Security Assoc.
EMPLOYMENT
HISTORY
SMARTSOURCE, INC.,
5/2/2005-5/20/2005
Provide general
computer support services during regular IS department vacations.
Responsibilities included maintaining computer availability to coaching staff
during building renovations, imaging and configuring new IBM ThinkPad’s for
office and remote digital video applications, application integration and
client support.
MATRIX RESOURCES,
1/29/2005-3/31/2005
Phelps Dodge Corp, Inc., New Deployment Technician,
New Dell
computer & XP deployments, Level 2 & 3 client support in an industrial
/ mining environment. Complete desktop configuration, Active Directory
administration and extensive program diagnosis, including Oracle, Aspen Tech,
Hyperion and AutoCAD configuration. I hold a current U.S, Dept of Labor MSHA
certificate and a current P.D. Pit driver’s license.
TEKSYSTEMS,
Siemens
/ CIGNA Health Corporation, Post Migration Support: (Through TEK)
Client support after NT to XP migration
including problem resolution, configuration issues and data migration integrity
issues at multiple locations. Clients were Physicians, Nurses, Pharmacists,
Executives and critical call centers. This was a major Siemens IT project.
TAC WORLDWIDE Companies,
WELLS
Worked in check processing Dept. of Data Center
supporting LAN, O.S. and users. Break-Fix, Connectivity and Server/Workstation
maintenance and updates. Position
required quick problem analysis for fix or escalation in critical bank
operations. I also worked with Sorters, P.O.D., and Bits.
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Clients were satisfied even when
non-critical work was scheduled at a later date.
CHARLES
SCHWAB & CO. INC.,
Successfully provided
PC hardware, software & network support to the senior executives of Charles
Schwab in all their working environments, on-site, home office and while
traveling. Responsibilities included lab security; help desk lead, field
support and project implementation.
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Maintained
secure computer lab and NT 4.0 executive servers containing corporate and
confidential data to protect corporate secrets.
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Educated
help desk clients, resulting in a 31% drop in support calls while supporting
60% more clients, over a one-year period.
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Led
Year 2000 Remediation implementation team, finishing ahead of schedule.
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Volunteered
for “Flex Force” and “Marketstorm” customer service teams during 1999
–2000. Was asked to be team lead and won
a team “Excellence in Service” award for performance.
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Provided
innovative technology solutions to leverage productivity and improve
communication, utilizing VPN, AOL instant messenger, Blackberry, Video
Conferencing, Web cast, etc.
SYSTEMS INTEGRATION SOLUTIONS, INC.,
Charles Schwab Executive Automation
Project: (Through S.I.S.)
Worked in Computer Lab installing Windows 95, MS
Office, and Netscape. Imaging with Ghost. Break-Fix and data
migration / recovery. Extensive IBM ThinkPad and Compaq
configuration.
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Invited to become permanent Schwab
employee due to speed, quality and consistency of documented repeatable
processes developed for lab activities and asset management.
Network
General Vantive Installation Project: (Through S.I.S.)
Installed
Vantive software on multiple workstations.
City
Building, Inc.:
(Through S.I.S.)
Provided PC
support services. Developed maintenance prevention process for workstations.
Pacific
Bell NT-OD Project:
(Through S.I.S.)
NT Conversion Specialist
on project converting 12,500 operational desktop workstations to NT 4.0.
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Invited
to join this project due to successful implementation of Standard Desktop
project.
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Successfully
led conversion teams at remote sites through out Northern California.
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Completed
2500+ workstations ahead of schedule before project ended due to merger.
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Implemented
and tested 3270 emulation apps converted from XNS to TCP/IP.
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Maintained
migrated data integrity so no data was ever lost in this project.
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Ensured
all workstations converted and tested nightly, ready each morning for the
client with no work interruption, as ongoing availability was crucial to this
project.
Pacific
Bell Standard Desktop Project:
Data Migration Specialist (Through S.I.S.)
Team leader
on 10,000 manager’s workstation deployment involving upgrade from Windows for
Workgroups to Windows NT 4.0. The desktop standardization rollout heavily
utilized MS Office suite, MS Exchange, Netscape Navigator, TCP/IP, XNS, 3270
Emulation and proprietary apps.
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Planned
and conducted extensive site survey and workstation data gathering at
geographically dispersed locations ahead of schedule.
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Provided
extensive troubleshooting, sensitive client data migration and crisis management to guarantee that
this project was successful.
Click
for previous Applicable Positions
EDUCATION
Capella
University – BS Computer Science program, Network Concentration (in process)
Chabot
Community College – Political Science, California State University Hayward –
History
Santa Rosa
Community College – Computer Science
Technical
courses @: U. C. Berkeley Extension, Learn-It, San Francisco, Intense School
Boot Camps
Professional /
Technical Courses including: Windows NT 4.0 MCSE course, IBM ThinkPad technical training, The
Art of a Successful Test Plan, Windows 2000 Skills Upgrade, Helpdesk 2000
classes, Windows 2000 MCSE courses,
Network +, A+, Cisco CCNA, Linux, Computer security.